Please review the policies below before completing your registration. These policies outline important information about class access, attendance, scheduling, and class recordings.
Writing Symphony User Agreement
Writing Symphony provides supplemental writing and public speaking instruction. Writing Symphony is not a daycare or childcare service, and parents or guardians are responsible for their students outside of scheduled class instruction.
Class Access
Students should not log in to their virtual classroom more than 5 minutes before the scheduled class start time.
Students will use a Microsoft Teams account provided by Writing Symphony for class meetings. These accounts are created and managed for class use. By enrolling, parents or guardians give permission for a Microsoft Teams account to be created for their student and understand that student information associated with the account is used for educational purposes.
Parents and guardians are responsible for managing their student's access to the virtual classroom and ensuring that the student can log in successfully before class.
Technology & Internet Access
Parents and guardians are responsible for ensuring that their student has:
◆ A stable internet connection
◆ A functioning device
◆ Access to their Writing Symphony Microsoft Teams account
◆ The ability to log in before the scheduled class begins
Writing Symphony is not responsible for technical issues caused by a student's device, internet connection, or inability to access their account.
Classroom Expectations
Students are expected to participate respectfully and follow all classroom guidelines provided by their instructor. Students should treat their teacher and classmates with respect and participate appropriately during class.
Parent & Student Communication
Parents and guardians are responsible for communicating anticipated absences, technical issues, scheduling concerns, or other relevant information to Writing Symphony in a timely manner.
If a teacher has not arrived within 5 minutes of the scheduled class start time, the student should notify a parent or guardian. The parent or guardian should then contact Writing Symphony Support at support@writingsymphony.com.
Effective September 1, 2026
We understand that illnesses, emergencies, and schedule changes happen. Our goal is to provide flexibility when possible while maintaining consistency for all students and their classes.
If Your Child Will Miss a Class
When possible, please notify Writing Symphony at least 24 hours in advance if your child will be absent.
◆ Email: support@writingsymphony.com
◆ Text: (425) 490-8169
Semi-Private Classes
◆ Semi-private classes include 2 students learning together with 1 instructor. If a student is absent, a recording of the class will be provided so they can stay up to date with the material.
◆ Homework remains due as scheduled. The teacher will review the student's work and provide guidance to help ensure they understand the week's objectives and concepts.
Private Instruction
◆ Private instruction offers additional scheduling flexibility. When advance notice is provided, Writing Symphony may be able to extend the student's class end date by one week to allow time to complete missed material.
If We Are Not Notified in Advance
◆ A makeup lesson or class extension may not be available when advance notice is not provided. For semi-private classes, a recording will be provided when available.
◆ Unexpected illnesses and emergencies may be considered on a case-by-case basis.
Changing Your Child's Regular Class Time
◆ Semi-private classes include 2 students who progress through the curriculum together, so families commit to their scheduled class time when enrolling.
If your child needs a permanent schedule change:
◆We will first look for another semi-private class at the same level and point in the curriculum.
◆ If a compatible class is not available, private instruction at the applicable private lesson rate may be available.
◆ A schedule change does not guarantee placement in another semi-private class.
◆ If a student leaves a semi-private class, the remaining student will continue at their original class time while we work to fill the opening with another appropriately placed student.
Please choose your child's regular class time carefully when enrolling.
If the Teacher Misses a Class
If a teacher is unexpectedly unavailable, we will:
◆ First, make every effort to provide a substitute teacher.
◆ If a substitute is not available, we will try to arrange a makeup session during the same week.
◆ If neither option is possible, the class end date will be extended by one week so students receive all scheduled instruction.
Writing Symphony Class Recording Policy
Writing Symphony classes may be recorded for internal educational, quality control, and student safety purposes.
Recordings help us support instruction, review class quality, address technical or classroom concerns, and maintain a safe and positive learning environment.
Internal Use Only
Class recordings are intended for internal Writing Symphony use only. They will not be used for advertising, marketing, social media, or other public purposes.
Recordings may include the student's image, voice, name, participation, and classworkas they appear during the live class session.
Parent/Guardian Consent
By enrolling in Writing Symphony, I acknowledge that my student's class may be recorded for the internal purposes described above. I understand that these recordings are not intended for public distribution or promotional use.
Writing Symphony will use class recordings responsibly and only for the purposes outlined in this policy.
Writing Symphony's grade-level writing courses include eight modules of four lessons each. Adult classes and High School Essay courses include 12 lessons, and Specialty Writing Workshops include 10 lessons.
Before a Module Begins
A full refund will be issued for the module, minus the credit card processing fee.
After the First Class of a Module
A 50% refund will be issued for the remaining three classes in that module. Untaken modules are fully refundable, minus the credit card processing fee.
After the Second Class of a Module
No refund will be issued for the remaining classes in that module. Untaken modules are fully refundable, minus the credit card processing fee.
Our 32-lesson program prices include a discount for enrolling in the full program. If a student withdraws before completing the program, completed lessons will be charged at the standard rate:
Refunds for eligible remaining classes and untaken modules will be calculated using the family's original discounted program rate and the refund rules above. Standard rates apply only to completed lessons, regardless of the payment plan selected.
Writing Symphony covers the 3.75% credit card processing fee on the total registration amount at enrollment. If a student withdraws, this fee will be retained and deducted from any applicable refund.
When a withdrawal is processed, any remaining scheduled automatic installment payments will be canceled. Refunds will be calculated according to this policy.
To withdraw your student, please contact the Writing Symphony Support Team at support@writingsymphony.com. Our team will review your request, calculate any applicable refund, and cancel remaining scheduled automatic installment payments.
